Angela Walker, Director with Collection and Recoveries Europe Limited very kindly gave half a day this week to use her extensive knowledge and experience to build the skills of a number of staff from BEN's Marketing and Business Development departments.

Being able to talk to contacts to ascertain key information about company structures and discuss sensitive financial matters surrounding donations is essential for our teams, so Angela focused the training on building their confidence and knowledge to ensure they get a positive response and gather the right information. Feedback from attendees has been very positive.

Warren Neal, Events and Exhibitions Co-ordinator said, "I really enjoyed the training and learnt a number of valuable techniques that will really help me in my role."

Emma Pieper, Supporter Relations Assistant said, "I thoroughly enjoyed the training with Angela. The advice that she gave was extremely beneficial and has left me with lots of ideas on ways in which I can improve my current procedures and processes, when administering the Performance Related Giving Initiative.

Peter Cottle, Head of Business Development, thanked Angela for her personal and very effective contribution, commenting that it is so valuable when industry professional's are prepared to give their time to BEN in this manner.