Elaine* used to work in an insurance call centre when her husband became dependent on drugs and alcohol. She could no longer cope at home and it started to affect her work. That's when she decided to get in touch with BEN.
One of BEN's welfare team had a long chat with Elaine on the phone. She felt trapped because she was not on a good wage and could not afford to get away.
We have kept in touch with Elaine and she is doing much better.
*Name has been changed and a model has been used.